Address
Form of work
SalarySalary: £23500-£25000
Location: Loughborough
We are looking for a Customer Support Advisor to join our Leicestershire based, head office team. As part of our Customer Support team you must be a friendly and confident communicator who thrives in a team role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers and teams requirements.
Key responsibilities...
- Providing after sales Customer Support
- Resolving customer queries and issues with products
- Online order entry & including, i.e., access checks, stock issue queries
- Arrange deliveries with customers, discuss specific requirements
- Liaise with showrooms where required
- Processing returns and refunds
- Liaise with haulage companies
- Excellent communicator both on the phone and in email
- Experience in a customer service role
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands on - this is a busy, fast-paced company
- Self-motivated and proactive
- High degree of accuracy with data entry
- Experience of Sage or similar accounting software is advantageous - training provided.
- Familiar with Excel
- A great place to work with a friendly and welcoming team
- Competitive salary
- Employee assistance programme
- Additional leave with years of service
- Company events
- Company pension
- Employee discount
- Free on-site parking
