Customer Support Advisor

Customer Support Advisor

Ref 11118

Permanent

Salary: £20,821 per annum

Hours full time 35 hours per week 9am-5pm Mon to Fri

Based in the office in the Beaumont Leys/Glenfield area

JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Support Advisor to join their small, friendly Customer Support team on a full time, permanent basis.

Our client is a world leader in its field but remains a local, independent business in the heart of Leicestershire with a focus on offering excellent customer service in an environment which prides itself on team work and integrity.

The ideal candidate will already have some Customer Support experience with the ability to communicate at a high level in person, over the phone and via email. You will be happy to work closely with all departments of the business and be a multi-faceted employee.

The Opportunity: This is an excellent opportunity to work in a full time, permanent position as a Customer Support Advisor within an inclusive and friendly local business. Our client offers a competitive holiday package, free on-site parking amongst other generous benefits.

Role profile:   

• Act as first point of contact for all customer enquiries ensuring all communications are dealt with promptly
• Offer advice to customers regarding products
• Liaise with other departments to resolve queries and identify potential issues
• Raise credits and FOC replacements for products when required
• Create stocklist and purchase reports when requested
• Enter orders on to the bespoke system
• Produce invoices when required
• Oversee and maintain stock levels for general stationery etc.
• Various other duties as and when required

Person profile:

• Highly organised with a natural ability to prioritise
• Great telephone manner with excellent interpersonal & communication skills
• Ability to manage own workload as well as working as part of a team

Essential criteria:

• Good admin and customer service experience
• Used to dealing with customers
• Competent level of MS Office
• A good level of English
• Excellent grammar
• Excellent attention to detail required

Desired criteria:

• Own transport

Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.