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SalaryDo you pride yourself in delivering exceptional customer service, offering an expert customer experience to every customer spoken to? If you do then we have a fantastic opportunity for you to join Arco Professional Safety Services as a Customer Service Advisor based at our Safety Centre in Eccleshall!
Key responsibilities include:
- Being the first point of contact for customers, capturing their needs and providing accurate information and resolution of queries at first contact
- Completing the end to end Managed Service booking process from generating quotes, producing job cards, through to certification
- Inputting all customer information and enquiries on the CRM system, ensuring customer information is accurate and up to date
- Producing accurate reports for both internal and external customers
- Timely scheduling of Medicals, Training and PPE Inspections
- Managing inbound calls, emails, orders and website enquiries, adhering to defined enquiry/query SLA’s
- Liaising with internal colleagues as required to assist with the resolution of customer requests and resolve customer complaints
- Proactively supporting the delivery of an enhanced customer experience by providing customers with updates on delays, issues, and the progression of orders
- Covering peaks in demand/holidays and absence, when required by supporting other areas of the Customer Experience team
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- A starting salary of £23,400 plus up to 10% Annual Bonus
- 32 days holiday inclusive of bank holidays (pro rata for part time), plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
The ideal Customer Support Advisor will be/have:
- Previous experience in a customer service role
- Ability to build and maintain positive internal and external relationships
- Excellent accuracy and attention to detail
- Excellent Prioritisation skills with the ability to adapt to customer requirements
- Competent IT/CRM skills
- Good knowledge and understanding of customer accounts
- Understanding of the invoicing process and credit limits
- Excellent knowledge of the safety services proposition
- A positive, can do attitude with the ability to work in a team
