Customer Support Advisor

Berry Recruitment are NOW hiring for an exceptional and innovative organisation in Oxford for Customer Support Advisor.

Our client has been established for 10 years and has grown from strength to strength, offering risk management services across a variety of different sectors. Due to continued growth in their UK and International business, they're now looking for Supplier Support Advisors to assist their customers.

The Purpose of the Customer Support Advisor

To provide excellent customer service in the Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Role: Customer Support Advisor

Location: Oxford, Oxfordshire

Salary: GBP23,000 - GBP25,000 Per Annum (Performance-based, at 10%)

Blended Working Environment.

Benefits Package:

• 25 days holiday bank holidays
• Performance related bonus
• Flexible working (Hybrid)
• Social Events
• Free parking

About the role:AsCustomer Support Advisor, your duties will be:

• Build a rapport and strong relationship with customers by advice and support throughout the onboarding process.
• Make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription.
• Accurately log and maintain records of customer contact, activity, and outcomes on our CRM system
• Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers.
• First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status.
• Speaking with customers about payment of their subscription fee as a new or renewing customer
• Actively participate in team meetings to share and exchange information.
• Work consistently to ensure personal targets relating to call rates are consistently met and exceeded.

About you:

• Previous experience in a customer service environment
• Demonstrable experience of process improvement
• Proven track record of working to deadlines and targets.
• Customer contact through inbound and high volume of outbound calls
• Ability to adapt to the needs of a growing business.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.