Customer Support Advisor

Customer Support Advisor - Toyota Basingstoke

Salary £24k with OTE £28k (45 hours Monday - Friday. One in four Saturdays 8.30am - 12.30pm paid as overtime)

Benefits:

As a Customer Support Administratorwill receive a competitive salary, we also offer great benefits including:

• Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.

• A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis

• Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.

• Life Assurance - we give you the peace of mind when you need it most

• Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.

• Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers

• Discount Gym membership - keep fit with our big brand gym & fitness offers

• Cycle to work scheme - get a new bike, equipment or both

• Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.

• Customer Introduction Reward - refer someone to buy a car from us and we’ll pop some extra cash in your pay check.

• Holiday allowance rising with length of service - 25 days holiday plus bank holidays -We reward long service with extra holiday

• Great career development - Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team

• And much more….

Job Description

As a Customer Support Advisor you will deliver a high level of administration efficiency and accuracy, assisting the site with their administration activities. The role requires a professional outlook as the roles purpose means that you are generally the key point of contact for the colleagues on the site, whilst operating in a customer facing environment. Customer interaction is an important part of the role, so a professional telephone manner and customer centric approach is essential.

Main Responsibilities

• Ensure the site achieves high standards of administration accuracy. Completing compliance, stock, vehicle order accuracy and Idealfile system checks to ensure standards are achieved.

• Assist the sales team with customer based sales administration including the scanning of vehicle documents such as V5, service history etc.

• Assist the aftersales team with customer based administration including follow up calls, invoicing, re-booking customers, job card preparation and printing etc.

• Undertake site banking requirements with management throughout daily operations.

• Undertakes all site related orders, ensuring internal compliance with the purchase order and general ordering procedures.

• Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.

• Ensure relevant compliance is in accordance with company and industry policies and guidelines.

The Ideal Candidate

To be a success in this role as a Customer Support Advisor, you will;

• Naturally interact with customers and colleagues professionally, adhering to standards and creating a friendly environment.

• Ensure all administration and communications are completed in a timely and accurate manner

• Be IT literate with the ability to move between multiple and bespoke systems competently

• Apply a flexible approach with the ability to move seamlessly between the requirements of different departments

• Be comfortable in giving and taking constructive operational feedback

• Ensure compliance with relevant guidelines and policies adhered to

• Ability to prioritise conflicting demands effectively and efficiently

About The Company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.