Customer Support Advisor - CST

Join Our Team as a Customer Support Advisor!

Are you ready to embark on an exciting journey with AXA? We're thrilled to announce openings for Customer Support Advisors within our esteemed Home & Motor department. If you're passionate about providing top-notch service and thrive in a dynamic environment, this opportunity is tailor-made for you!

Overview:

As a Customer Support Advisor, you'll be the cornerstone of our commitment to excellence in customer service. Your primary responsibility will be to assist customers and clients of AXA Assistance in the UK, particularly in relation to Motor Breakdown situations. Using your initiative and leveraging our comprehensive information resources, you'll ensure optimal outcomes for every customer while adeptly managing their expectations. Collaboration with our network of approved suppliers and contractors will be key, as you work tirelessly to find solutions that exceed customer needs.

Enjoy the flexibility of hybrid working contracts with the opportunity to spend 2 days a week in our lively Redhill office.

Working Hours:

Full-time working 35 hours per week (rotating shift pattern including weekends and bank holidays) 

Salary:

Unlock a rewarding career with a starting salary of £22,790, complemented by a shift allowance of up to 7.5%!

Training:

Embark on your journey with confidence! You'll receive four weeks of intensive, fully comprehensive training from our specialist trainers to equip you for success in your new role. Rest assured, your professional development is our priority, and we'll continue to provide ongoing support and training throughout your career with us. 

No Experience Necessary:

While previous experience in a Contact/Claims Centre or telephone-based role is advantageous, it's not essential. What we value most is your ability to handle challenging situations with professionalism and empathy. If you're a clear communicator with active listening skills and a knack for building rapport, we want to hear from you!

Apply Now

Seize the opportunity to make a difference as part of our dynamic team!

At AXA Partners, diversity and inclusion are at the core of our values. Join us in making a positive impact on our customers' lives!

Join a company that's committed to protecting the forests! For every new recruit with a permanent contract, AXA Partners plants a tree.

Apply today to discover more about this exciting opportunity and become part of a team that genuinely cares! #AXACareers

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Group Personal Pension Plan
• Annual company & performance-based bonus
• Life Assurance 4x salary
• Private Healthcare benefit
• 22 days holiday plus Bank Holidays
• AXA employee discounts

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.