Address
Form of work
Salary Our client employs a multilingual team of highly skilled and experienced professionals, dedicated to providing international medical assistance and repatriation services. To join their talented team as a Travel Support Advisor, they are searching for a highly motivated individual with excellent communication skills.
As well as Sending guarantee of payments (GOPs) to third parties & Validating cover with third party insurers, the successful candidate will be responsible for approaching each of their daily tasks with precision.
The ideal candidate will also be responsible for:
Liaising with hospitals, medical centres, and third-party agents (cost containers).Arranging international repatriations, including taxis, flights, hotels, road ambulances, air ambulances, and assigning flight medics.Providing translation and linguistic services.Ensuring claims are validated in accordance with the terms and conditions of the relevant policy wording.Monitoring and maintain consistent and up-to-date workflows.Understanding and support claimants' needs to offer professional advice and empathetically resolve medical and travel insurance issues.Offering guidance and advice to less experienced International Case Managers.Handling other ad hoc requests from Team Leaders, Duty Operations Managers, Compliance Manager, Senior Management, and Directors.
The individual our client is searching for are searching for a results-orientated individual who can work productively under pressure - with fruitful knowledge of Software such as Outlook Microsoft Word, Excel. As you will be closely connected to clients, you should have a strong customer service focus with an advanced level of English.
The wonderful benefits of our company entail:
30 days of annual leave, including bank holidaysTravel insuranceGym membershipCycle-to-work schemeAdditional payments: 50 extra per night for night shifts 20 extra per shift for weekends and late evening shift
Job Title: Travel Support Advisor
Location: Brighton (Hybrid when working Night/Evening shifts)
Salary: 24,175 - 26,000
Full time
For more information about this Travel Support Advisor role, please contact Jamie at Clearline Recruitment.
