Customer Support Agent

Please only apply if your happy to be based in our Camden (London) office 4-days a week and have the below experience.

About Bits:

Bits is a London-based fintech startup focused on promoting financial inclusion and helping individuals build credit. Backed by Y Combinator, we are rapidly growing and currently support over 300,000 customers across the UK.

About the role:

As a Customer Support Agent at Bits, you will be an integral part of our support team, providing exceptional service and assistance to our valued customers. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction through effective communication and problem-solving skills. This is a great opportunity to contribute to our mission of providing access to credit for those neglected by traditional lenders.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone
• Resolve customer issues efficiently and effectively
• Provide accurate and helpful information to customers
• Escalate complex issues to the appropriate team members
• Keep accurate records of customer interactions and transactions
• Stay up-to-date with product knowledge and industry updates

Requirements

• Previous experience in a Customer Support role
• Strong communication skills, both written and verbal
• Problem-solving and decision-making abilities
• Empathy and patience when dealing with customers
• Ability to multitask and work in a fast-paced environment
• Experience in the fintech industry is a plus
• Proficiency in using Customer Support software and tools
• High school diploma or equivalent

Benefits

• A competitive salary
• Hardware of your choosing
• 28 holidays a year pro rata, including public holidays
• A competitive market salary
• 28 days holidays/ year incl. UK/ England public & bank holidays
• Free fruit in the office
• Regular team meals