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SalaryThis globally expanding FinTech business with offices based in the UK and Europe is looking for multiple Customer Support Analysts to join the growing team.
Working on 3 week shift patterns (6on-3off, 5on-1off, 4on-2off), your role will be to support the Financial Crime Hub in meeting its contractual and regulatory obligations by undertaking varied 1st line defence efforts, including but not limited to; Transaction Monitoring, Fraud Alerts and PEP & Sanctions Screening.
This is a hybrid role where you’ll be required in the office around 3 days a week on weekdays and when shifts fall on weekends, that’s fully remote. The office is easily located near to Swindon train station.
Responsibilities of the Customer Support Analyst include:
- Transaction Monitoring – identifying any unsatisfactory transactions
- Fraud alert investigation
- PEP & sanctions screening
- Closely liaising with law enforcement agencies
- Dispute & Chargebacks
The successful Customer Support Analyst will have/be:
- Prior Customer Service experience
- Ability to thrive under pressure within a fast-paced environment
- Organised with the ability to manage workloads and deadlines
- Strong attention to detail and communication skills
The successful candidate can expect a salary of up to £23k and a range of excellent benefits including an annual bonus.
If you are an ambitious Customer Support Analyst seeking a challenging role where you can make a real impact and progress through the ranks then apply NOW!
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
