Customer Support Engineer

Customer Support Engineer!

What We Offer:
- Exciting international travel opportunities.
- Competitive salary with benefits.
- Opportunities for progression
- Continuous learning and development programs.

The Role:
We are on the lookout for a dynamic and skilled Customer Support Engineer to be a pivotal part of our UK and international operations. As the primary liaison for our esteemed overseas customers, you will immerse yourself in exciting tasks ranging from site surveys and installations to maintenance and training on our cutting-edge product range.
Key Responsibilities:
- Conduct site surveys, encompassing fixed, mobile, and ship locations.
- Manage the ordering and packing of installation materials for shipment.
- Coordinate logistics, including shipping and Customs paperwork.
- Perform 2nd line repairs within the workshop at our factory.
- Contribute to the creation of technical publications, such as system manuals and white papers.
- Execute Factory Acceptance Testing
- Undertake site maintenance
- Conduct Customer Trials and formulate trial plans
- Provide support for Customer Demos both in the UK and internationally.
- Develop and deliver training courses
- Capture Customer Requirements for Sales globally.
To thrive in this role, you should possess:
- Formal qualification or experience in telecoms/electronics/RF or equivalent technologies
- Experience in operating or maintaining datalink products (advantageous but not essential).
- UK citizenship as SC clearance or eligibility to apply.
- Adaptability and a knack for quickly acquiring new skills.
- Excellent communication skills for effective interaction with internal and external customers.
- Strong PC skills (IT Literacy).
- A valid/full UK/EU driving license.