Customer Support Executive (6 Month Ftc)

This role is a fixed term contract (6 Months) starting Feb

This role is remote (UK)

You will be required to work rotating shift patterns, including some weekends (details below)

This is a fantastic opportunity to join an established and exciting fintech player with significant growth plans. My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option across all sales channels.

They are looking for a smart, ambitious, and driven individual to join their team in supporting an exciting new programme. You will be tasked with supporting the lending partner and retailers, working closely with the technical and operations team.

Responsibilities for the Customer Support Executive

Handling via Aircall & Zendesk platform all inbound call, email and live chat support queries. This includes but is not limited to:

• General enquiries, claims, refunds, technical incidents, settlement & remittance queries and complaints
• Working with our tech support, product and engineering teams teams to report bugs, service related technical issues
• Supporting our Retailers with general queries through handling their enquiry or ensure they are handed to the correct department

Requirements for the Customer Support Executive

• Must have 2+ years experience in a similar role
• Will ideally have Financial Services experience
• Organised and confident in working a fast paced environment
• A creative problem solver
• Excellent telephone and written communication skills
• Experience in the following platforms is desirable but not essential - Aircall, Zendesk, G-Suite, Jira & Confluence, Hubspot

Working Shift Pattern

• Early 8 - 5
• Mid 9 - 6
• Late 10 - 3 then 5 - 8

Operating hours

• Monday - Friday 8-8
• Saturday 9 - 6
• Sunday 10 - 5

For more information please apply now!