Customer Support / Office Administrator

Ref: 536

Role: Customer Support/ Office Administrator

Salary: Competitive depending on experience.

Location: Sheffield

Hours: Monday-Friday

Benefits:

• A competitive salary
• 35-hour working week/Part time available for the right candidate
• Annual bonus scheme
• 25 days (plus statutory bank holidays) holiday entitlement (3-4 days reserved for Christmas shutdown week)
• Contributory pension scheme
• Death in Service benefit
• Employee Assistance Programme
• On-site staff car park
• Six home working days a month (Following a successful probationary period)

As a Customer Support / Office Administrator you will be instrumental in delivering outstanding customer service while providing crucial support to other departments. Your responsibilities will encompass tasks related to invoicing, payments, customer enquiries, marketing, and sales support, playing a pivotal role in ensuring customer satisfaction and supporting the continued growth of the company.

Key Responsibilities:

• Providing full customer service support from answering enquires via email and telephone, managing invoicing and ensuring the upkeep of company records is accurate.
• The role will support the customer service supervisor with allocation of incoming payments received to the appropriate account. Activate online accounts, proactively pursue outstanding invoices and perform any other duties surrounding the management of customer subscriptions.
• This position will liaise with other areas of the business, providing essential administrative support where necessary. This position will be exposed to sales, marketing and at times the pricing and forecasting team. As such, this role provides an excellent opportunity to experience the company with a real mixture of work in a busy and expanding office.
• Additionally, the role encompasses office-related responsibilities including welcoming visitors, managing deliveries, post and assisting with office-related tasks.
• Other ad hoc tasks including keeping the office up to a standard, arranging yearly PAT testing, booking of the yearly flu vaccine and stationery ordering may be assigned to this position.

Successful Candidate:

• Proven administrative experience, preferably in an office environment.
  Strong attention to detail, well organised and desire for accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to multitask, prioritise, and meet deadlines.
• Someone who can work independently and collaboratively within a team and across departments.
• Able to solve problems and use their own initiative.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.