Customer Support Specialist

We are one of the UK's largest developers of pharmacy software solutions who pride ourselves not only on the quality of our products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience and like the sound of furthering your career and potential in the IT industry by joining our leading Healthcare solutions company? Do you want to work in a varied customer centric role where you'll be the voice of our Company, providing first point of contact support and training for our pharmacy customers using our award winning 'Pharmacy Manager' software. Would you like a role with a mixture of office and site based work?

Based out of our office In Lancashire, you will provide technical support and remote/on-site training for our products and services. This includes, but not limited to resolving technical issues and providing training as needed for our pharmacy customers.

Could this be your next role?

You’ll be joining our Chorley based team with modern open plan offices and the opportunity to work from home every Friday. You'll provide remote and site based support to a UK wide client base so a driving license is essential.

Day to day duties will include:

• Resolving customer incidents and training support by means of:

• Telephone/Remote/Dial in/On Site

• Providing a friendly and professional service to our customers at all times

• Ensuring all customer incidents are resolved in line with company timescales.

• Managing customer incident progress, call backs and correspondence when required.

• Prioritising calls and incidents and escalating to the appropriate line manager when required.

• Providing support and guidance to customers throughout migration to our products

• Delivering training in a mix of formal (for example, classroom,), informal (for example, floor walking on-site at a pharmacy) or online (for example, Zoom/CentraStage) settings, to internal and external stakeholders.

• Delivering training in a consistent manner, utilising the documentation provided by the Lead Trainer, such as lesson plans, power point presentations etc.

• Continuously improving services through evaluation; completing trainer sign off forms, capturing verbal feedback and making recommendations for improvement through the appropriate channels, for example to the Product Management team, or Lead Trainer.

• Attending regular upskilling sessions with the Lead Trainer to ensure product knowledge and training delivery skills are continually refined.

• To be a Subject Matter Expert for our Pharmacy product suite and the main point of contact for internal colleagues when ‘How do I’ type queries arise.

Is this you?

• You will be able to work comfortably under pressure and in partnership with team members to help resolve customer issues and questions

• You will have a can-do creative attitude, with the ability to apply that to customer problems

• You will be able to prioritise, manage multiple incidents/calls and meet deadlines

• You will have excellent written and verbal communication skills and be comfortable in the use of applications such as MS Office Suite

• You will hold a current full driving licence

• You will be prepared to travel as required by the business and be willing to work outside normal office hours where customer requirements dictate

It would also be nice if you had:

• Experience of training or presentation delivery

• Willingness to gain a nationally recognised training qualification

• A passion for Information Technology

In return you'll be offered a long term career with full training and development, a competitive salary package along with daily bonus when training on site.

Other information

Permanent, full time role

Hybrid working - office/home/site

CHS is part of Cegedim. Founded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies.

Cegedim employs over 5300 people in 10+ countries and generated revenue of € 496 million in 2020.

Cegedim SA is listed in Paris (EURONEXT: CGM)

If you feel you'd be a good match for this role, please apply online now.

(Please note: visa / sponsorship is not being offered, so you do require full right to work for the UK to be eligible to apply)