Address
Form of work
SalaryCustomer Support Specialist - Software Company
- 3 days per week in the office
- Stratford-upon-Avon
- £28-34k DOE + benefits
Lorien are proud to be partnered with a fast-growing SaaS start-up, revolutionising supply chain ecosystems and increasing revenue for their customers.
As a company, they really put their employees first - with beautiful offices in Stratford-upon-Avon, they pride themselves in a relaxed and fun culture, encouraging diversity, collaboration and career progression.
The Role
- Quickly learn the basics of the software
- Provide friendly and helpful service to customers when they get in touch
- Triage incoming customer requests, escalating when necessary
- Solve customer problems and assist them in using the software
- Rapidly learn the basics of the software, enabling you to resolve customer queries
Key Skills and Experience
You may be in your first graduate role looking for something more, or be graduating soon and looking to secure a role.
- Bachelor's degree
- Confident communication skills - customer facing experience is desirable
- Proficient problem-solving skills
- Capable of explaining complex issues and situations clearly
- Effective time management and multi-tasking abilities
- Collaborative team player
Benefits
- Annual bonus and equity! ??
- 30 days holiday, and trade/buy scheme�?
- Free food and drink onsite ??
- Pet friendly offices ??
- Onsite parking and electronic vehicle chargers ??
- Wellness benefits ?????
This is a great opportunity to kickstart your career in a company where people are at the heart of what they do. Apply below!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
