Address
Form of work
SalaryCustomer Service Specialist/Product Support (French speaking)
9 - 5 Monday to Friday (some occasional weekend work - made up in lieu)
Hybrid working / Warwick.
Our client, a specialist manufacturer are looking for an exceptional French speakingCustomer ServiceSpecialist to join their Support team on a Hybrid working basis, two days in office (Warwick) and the remaining working from home. This position comes with fantastic benefits package along with a base salary of up to £30,000 such as bonus scheme, 25 day’s holidays + bank holidays, healthcare cash plan and much more!
Would you like to work for an Award-Winning Organization that's certified as a Great Place to Work, and a FT 1000 Europe's Fastest Growing Companies then please apply today!
Responsibilities:
- Responding to customer queries via email or on social media platforms.
- Prioritizing daily customer support queries and providing timely resolutions.
- Handling technical inquiries from non-technical users with clarity and expertise.
- Working towards achieving an excellent first-time resolution for customers.
- Adapting to the growing needs of our EU business, with an initial focus on 50% French and 50% English queries.
Essential Skills:
- Excellent proficiency in English as well as either French (written and verbal)
- Demonstrated ability to comprehend technical queries and provide effective solutions.
- Prior experience in a French speakingCustomer Service role
- Strong organizational and problem-solving skills.
- Experience in a digital environment.
- Proven track record of generating sales leads.
- Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
Desirable Skills:
- Previous experience working for an e-commerce brand.
- Familiarity with email Customer Service for technical products/brands.
- Knowledge of CRM systems
- Comfortable engaging with customers via phone calls.
Benefits:
- 25 days’ holiday + bank holidays
- Profit bonus scheme.
- Healthcare cash plan
- A collaborative working environment
- Employee share scheme
- Employer pension scheme
- Choice of hardware
- Gym discounts
- Free on-site parking
- Training and development
