Customer Service Specialist

We are currently looking to recruit a Customer Service Specialist for our successful, family run business in Nuneaton, who offer growth of their employees and offer a number of benefits.

The main purpose of the role is to deliver Customer Service skills across our clients portfolio. The successful candidate will need to have a willingness to offer customers an excellent and smooth Customer Service experience.               

To be considered for the role, you’ll require the following essentials:

• The ability to deliver excellent Customer Service skills to each customer
• Be approachable with good interactive and communication skills
• Have a strong knowledge of Microsoft Word, Outlook and Excel
• Demonstrate the ability to work on your own initiative aswell as part of a team
• Be enthusiastic, optimistic and good at working in teams
• Work with a positive attitude and the aim to succeed within the role
• Being multilingual would be advantageous but not essential

Within this position, you’ll also be:

• Your main focus will be to liaise with customers who contact our Client via telephone and email
• Liaise with other departments such as the sales team, logistics and warehouse
• Prepare quotes ready to be sent out
• Manage the after sales service
• Manage and resolve any queries and follow the process through
• Update customers of their orders as well as stock pricing, delivery times, invoices etc
• Ensure that all queries are answered within a timely to manner using the CRM System
• Display a professional Customer Service whilst identifying potential opportunities to maximise processes and targets
• Processing and updating incoming orders accurately

Salary & Working Hours

• £26,000  - £28,000 DOE; Full Time

• Additional leave
• Smart Casual dress
• Company events
• Company pension
• On-site parking

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

See our website for more details and jobs available - http://jobs