Ict Service Desk Operative

Role: ICT Service Desk Operative
Location: Leamington Spa (On Site 5 Days A Week)
Rate: £13.18 p/h inside ir35
Duration: 3 Months initial contract
Hays Technology is looking for a Service Desk analyst to join an exciting client's team.
What you will be doing:

• To provide instruction and advice to systems users via the telephone and remote support software
• To ensure that all incidents raise via the ICT Service Desk system are accurately and clearly recorded.
• To triage, categorise and prioritise all incidents presented via the employee self-service portal
• To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the Service Desk ticket management solution.
• Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary

What we are looking for:

• A graduate looking to start their IT career or someone who has previous Service Desk experience
• Good communication Skills
• Customer service experience
• Team working experience

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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