AddressNofence is a Norwegian scale up who has built the world’s first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over! This creates better farmer welfare and increased animal welfare. The animals gain access to new areas that were previously impossible to fence in, and the farmer will always have visibility of their location.
Today, we have over 3000 customers in Norway and we are establishing ourselves in the UK and Spain. Our Support team in the UK is now seeking a Summer substitute for Customer Support. The workplace will be in Telford. Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!
About the role
The position will involve daily follow-up with customers and support cases. You will become an integral part of an inclusive and dedicated team with a strong focus on collaboration. We are looking for a structured and enthusiastic team member who is eager to provide "kjøle god" [really good] customer service - as we say in Norwegian. As a growing company, it is important for us that you are flexible regarding tasks.
Main Responsibilities
The main responsibilities for this role will be:
- Responding to inquiries from customers via phone, ticketing system, and other tools both in UK and internationally.
- System monitoring.
- Customer follow-up.
- Ensuring high-level customer satisfaction.
- Proactive support - contributing to ensuring that customers can acquire competence and find solutions to their problems through our systems and communication channels.
- Collaborating across departments and other teams within Nofence.
Experience and qualifications
The right candidate is preferred to have the following qualifications:
- Completed or currently pursuing a 3-year college education or equivalent with relevant fields of study. Solid experience and dedication can compensate for lack of formal education.
- Interest in our product and ability to acquire expertise in our technology.
- Background that enables you to address agricultural as well as technical questions.
- Ability to identify challenges and solutions, with a strong passion for customer service in general.
- Eagerness to take initiative, work independently, and prioritize tasks effectively.
- Strong communication skills both orally and in writing.
- Proficient language skills in English are required.
- Good IT skills and experience with ICT solutions.
About Nofence
Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire, electric, and wooden fences, but these are costly and time-consuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.
Until now.
Enter virtual fences. What started as a small group of farmers and engineers with a big idea has become Nofence – the world’s first virtual fencing solution for livestock. Curious about how it works? Find out more here.
About Us:
As a company in the early growth phase towards an international market, our working methods will continuously evolve, and you will have the opportunity to influence how we develop. As our colleague, you will be part of an exciting company with huge ambitions. We truly believe that our grazing technology is the biggest technological innovation in agriculture since the tractor!
In our team, we believe in collaboration and adaptability. Although we work with advanced technology, we prefer a fun and relaxed working environment. We can offer an exciting and rewarding environment with significant development opportunities.
About the Application
If you want to know more about us or the role, please visit our website or contact our Customer Support Manager, Ingrid Foss, at ingrid@nofence.no. She will be more than happy to have a chat!
Please note that you might experience a few days response time from Ingrid, since she is currently on partial leave.
