Address
Form of work
SalaryThursday 15 February 2024
Salary Range
£45,054 - £50,060
We support agile working - click here for more information on agile working options.
Agile Working Options
Other Agile Working Arrangements / Open to Discussion
Job Description Summary
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Job Description
JOB TITLE: Data Analyst/Engineer
SALARY: The salary banding for this role is £45,054 - £51,060 for outside London and £53,613 - £59,570 for London
LOCATION: Hove, Bristol, Chester, London or Manchester
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Join us as a Data Engineer, in Customer Resolutions (part of Consumer Relationships COO), where we're on a journey to build a diverse, highly skilled workforce. Our primary goal is putting things right when they have gone wrong for customers, which we call rectifications.
SAS or SQL Analyst / Developer / Data Scientist / Coder, there are many names for what we do in the Data Engineering team. We play a vital role in sourcing, analysing and developing data using SQL/SAS to accurately and efficiently identify customers affected by rectifications and calculating any refunds required in accordance with procedures and controls. We work to build our knowledge through the rectifications we solve and identify ways to standardise work or create new procedures in a fast-paced environment.
You’ll be using advanced data techniques to identify and calculate the customer impact of rectifications. Providing insightful information and advice to guide business decisions. Collaborating with colleagues in the wider team to help understand and resolve issues for our customers. Whilst contributing to continuous improvement of processes, tools and techniques and inputting into the future approach of the customer rectification journey.
We aim to make processes straight forward and are empowered to challenge thinking and behaviours to enable the business to adapt and evolve, addressing real customer problems when it matters.
Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
- Experience of coding using SQL or SAS to manipulate data.
- Practical application of your coding skills within the workplace, in a similar data analysis/manipulation role.
- Understanding of how to ensure data produced is robust and accurate.
- Using written and verbal communications skills to present complex data issues to non-technical audiences.
- Previous experience of integrating data across multiple sources would also be advantageous.
And any experience of these would be really useful
- A passion for doing the right thing for our customers - you will be involved in understanding problems affecting customers and working out the right thing to do for them.
- An inquisitive nature - do you like to gather information and join the dots?
- An enthusiasm for problem solving & analysis - you and your team will be investigating and interpreting data to recommend and support solutions for customers.
- A desire to learn and share their experience for the benefit of the team.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from underrepresented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
