Data Manager

An exciting opportunity has arisen to join Royal Mail as a Data Manager.

In this varied position, you will lead on the management and production of data for PAM (Partially Addressed Mail) marketing campaigns; turning mailing and door drop strategies into optimised, coded and cleansed communication files ready for printing or multi-channel execution, Works with Data and Media Planners and Letters Specialists to define objectives, aggregate and prep data for high level analysis.

About the role

This role is responsible for Information Security & Data Compliance across team. The role is central to delivering the Marketreach revenue goal of £222M.

You'll have high level user of Python for data processing and analysis, coupled with strong user of SQL and industry specialist tools data.

You'll be using SQL & Python to query data, generate counts, aggregate transactional data and for post campaign evaluations.

You'll have an understanding of modelling within Python; statistics, data modelling, Lifts/Gini coefficient, manipulation and transformation of data whislt using Python to manipulate postcode datasets to create look-a-like models (experience with geo-demographics).

You'll have experience working with name and address data for mailing; GDPR and proper data handling/storage procedures, data deletions policies etc.

You'll manages data production briefs; executing end-to-end processing from receipt of files to delivery.

You'll own customer communications to ensure data is secure, compliant, fit for purpose and error free.

You'll be responsible for maintaining the necessary standards for DMA “DataSeal” accreditation and passing annual audit.

You'll collaborate with Royal Mail Information Security to ensure all policies are up-to-date and in force.

You'll manage the process for reporting costs relating to data processing and data purchase and declaration of royalties to 3rd parties.

You'll assess, purchases and implements new 3rd party tools as required. Maintains and updates business critical software.

You'll quality assure data from all parties to ensure files are error free and fit for purpose – managing and resolved any issues whilst being responsible for managing, developing and improving internal reporting tools including the Planning team’s ‘Work in Process’ project status reports.

About you

In order to excel in this position, you will have the follwing skills and experience:

• Data processing practitioner with expert knowledge of data processing data (ideally name and address): de-duplication, matching, industry suppressions, name & address cleansing (PAF).
• High level Python & SQL user and able to use mixture of other tools like Microsoft Access and Excel for data processing, counting and manipulation.
• Proficient working with multi-million, diverse data sets across different sectors (including transactional data and relational databases)
• Strong time management and multi-tasking skills.
• A proven ability to deliver to agreed time-lines and handle expectations between internal/external clients, and 3rd parties.
• An ability to define and refine a brief by asking questions, clarifying and pushing back where necessary.
• Exceptional attention to detail and quality assurance skills.
• A strong passion for data and a desire to make data work harder for customers.
• Good communication and interpersonal skills. Self-starter who also works well in a team.

Extra Benefits

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Closing Date: 10th April 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

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