Debt Adviser

Debt Adviser
Hours: Full-time – 37 hours per week / part time available
Location: Citizens Advice County Durham
Duration: Permanent
Salary: £26,000 FTE
We are excited to announce that we are currently seeking to recruit Debt Advisers to join our thriving charity within County Durham.
The purpose of the role is to provide tailored advocacy, advice and support
to individuals and families struggling with debts, and provide them with help to overcome and prevent them from falling into similar situations again.
Advice is provided to the local clients of County Durham through a variety of channels.
Whilst the successful candidate will ideally have experience of a MaPS debt project and have completed training to caseworker level, we are open to applications from candidates who require training to attain the required specialist debt advice accreditation.
Candidates should be able to demonstrate excellent communication skills, with good understanding of interviewing skills and general advice work.
Role: Debt Adviser
Hours: Full-time – 37 hours per week / part time available
Salary : £26,000 FTE.
Location: Citizens Advice County Durham
Closing date for applications: 18th March 2024
Proposed date for interview: Week commencing 18th March 2024
What we offer, there’s lots:
* From 1st April 23 CACD have committed to become a real living wage employer.
* Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.
* 28 days holiday plus bank holidays from your first day of employment with an increase to 33 days after 5 years of employment.
* We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
* As a member of the team you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.
* Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
* We have fruit in every office and sometimes we really enjoy cake.
At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants.
When you apply, we collect your personal information through your application form, interview or references so we can process your application