Debt Recovery Assistant

GBP21,940 per annumLiverpoolFlexible working - open to remote working 2/3 days a week

Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.The role

This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears.

You won't need any previous experience in Debt Management as we will train you in our process and procedures.

Main Responsibilities

Keep accurate company database records on our CAAP system and protect terminal estate assets, keeping losses minimised. Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning. Prepare agreements for legal action up to and including County Court Stage and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt. You will also make outbound calls to chase payment plans and take payment over the phone and should have good communication, negotiation and influencing skills but at the same time be tolerant and empathic with customers who have found themselves in difficult financial situations.

Essential skills and Attributes

You're a team player with clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages to resolution. Once you are trained and competent, you will be able to work with minimal supervision. It goes without saying you will need to be PC Literate with a quick grasp of database systems, good working knowledge of Excel and other MS Office applications.

Permanent, Monday to Friday.

36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm.

Our shared services centre is based in Liverpool city centre. This role requires 2/3 days per week to be based from Liverpool. We also have an office in Haydock and the 2/3 remaining days can be based from either Liverpool, Haydock or home dependent upon the requirements of the role.

We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.

30 days annual leave (inclusive of 8 UK bank holidays) Flexible working Contributory pension scheme and life assurance Company Shares Incentive plan Discounts through our employee benefits platform Employee assistance programme Cycle to work scheme Vibrant Liverpool offices - Chapel Street Opportunity to progress through the business Regular employee social events, lunches and fun activities Dress for your day Free refreshments provided

You may also have experience of: Debt Recovery Specialist, Collections Representative, Credit and Collections Analyst, Recovery Agent, Credit Control Officer, Debt Resolution Specialist, Collections Coordinator, Billing and Collections Specialist, and Credit and Recovery Advisor, etc.

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