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Form of work
SalaryDelivery Administrator - Reading - £25,000 to £30,000
Working for a leading technology integrator, you will be responsible for providing technical support and serving as a point of contact for stakeholders.
Responsibilities
- Build and maintain strong relationships with retail clients, acting as the main point of contact for all service-related inquiries and support requests.
- Understand clients' specific needs and requirements and provide tailored solutions to meet their objectives.
- Proactively communicate with clients to ensure their satisfaction and address any concerns or issues promptly.
- Oversee the implementation and deployment of digital signage solutions for retail clients, ensuring seamless integration and functionality.
- Monitor the performance and health of digital signage systems, proactively identifying and resolving technical issues or malfunctions.
- Conduct regular maintenance checks and updates to ensure optimal performance and reliability of digital signage networks.
- Provide technical support to retail clients, troubleshooting hardware and software issues related to digital signage systems.
- Collaborate with internal technical teams to resolve complex technical issues and escalate unresolved issues as necessary.
- Develop and maintain knowledge resources and documentation to assist clients in troubleshooting common problems independently.
- Assist clients in the onboarding process, guiding them through the setup and configuration of digital signage solutions.
- Provide ongoing support and guidance to clients to ensure they maximize the value of their digital signage investments.
- Conduct regular quality assurance checks to ensure the accuracy and consistency of content displayed on digital signage screens.
- Generate and analyze performance reports to track key metrics such as uptime, content engagement, and client satisfaction.
Experience
- Strong administration experience within a similar role is essential
