Delivery And Financial Inclusion Manager (Revenues And Benefits)

Are you someone who likes a challenge and is passionate about implementing change to improve services to our residents?

This role offers an exciting opportunity to join our newly formed Service Development and Financial Inclusion team, operating within the dynamic Revenues and Benefits service under the Finance division.

We are looking for someone who can make a real impact by providing strong leadership and management within our Revenues and Benefits service, championing the development of our service and of our newly established Debt and Money Advice team.
Our benefitsWe offer a wide range of benefits to our employees, these include:

Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
Cycle to Work scheme. 
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
Car Lease scheme
Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
Ongoing training and development opportunities.
A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?In this pivotal role, you'll report directly to the Assistant Director for Revenues and Benefits, providing robust professional leadership and spearheading a range of high-profile projects. Your responsibilities will encompass driving transformative initiatives, identifying innovative solutions, and enhancing service delivery across the board.

You'll also take the reins in managing the delivery of a high-quality Financial Inclusion service, shaping strategy, formulating policies, and extending crucial cross sector services to support residents experiencing severe financial hardships.
About youWe're seeking a dynamic leader with a passion for driving positive change and delivering results. Your ability to establish effective working relationships both internally and externally will be critical in identifying opportunities for collaboration and service improvements.

You will have a proven ability to understand, interpret, and explain complicated legislation, coupled with knowledge and experience in Revenues and Benefits software systems.

Exceptional communication skills are paramount, as you'll be liaising with diverse stakeholders, including team members, clients, and landlords, demonstrating adept negotiation skills along the way.

Collaboration is key, and you should thrive both within a team environment and when working autonomously. Your ability to meet deadlines, adeptly manage workloads, and prioritise tasks will be invaluable in driving our success.

Working as part of West Northants Council’s Finance Directorate is a brilliant opportunity to join a team at the forefront of transformation.
About usWe’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.  

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU 

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact: Careers@westnorthants.gov.uk