Deputy Hospitality Manager - RAF Wyton £25345 per annum/ 37.5 hours per week
We're currently recruiting a dedicated Deputy Hospitality Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37.5 hours per week.
As a Hospitality Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- To promote a safety culture and ensure your team are aware of and operate in accordance with company and client Health & Safety procedures at all times but not limited to Food Handling, COSHH, uniform standards, PPE, manual handling, fire regulations and quality control.
- To ensure stock levels, promotions and merchandising are managed in line with company procedures and sales are maximised.
- To liaise with the client as appropriate seeking opportunities to improve the profitability of the retail offer and enhance the reputation of ESS
- To manage the Hospitality labour, equipment & resources budget for the contract in line with company targets
- To recruit, train and develop the team ensuring there is a training & succession plan in place
- To manage the team in line with company procedures including formal performance management processes & disciplinary investigations as appropriate
- To conduct customer journeys and quality audits (e.g. H&S, Profit Protection) to ensure the delivery and quality of the retail service achieves or exceeds company standards
- To ensure the Hospitality operation continually improves in all areas of the operation – Quality, Cost, Delivery, Safety & Morale
- To complete banking & daily reconciliations in line with company procedures and be responsible for the care & security of all company & client property, cash, stock & equipment within the Hospitality area.
- To control and Manage Messes when Manager is off site
- Complete maintain and update all Food Safety and Health and Safety paperwork correctly on a continual basis to ensure full compliance.
- To take responsibility of all monies within the messes ensuring all profit protection procedures and relevant paperwork is always adhered too.
- To role model the ESS Way behaviours at all times to colleagues, customers & clients
- To ensure all company, client & legal requirements, processes and procedures are implemented effectively
Our ideal Manager will:
Essential:
- An enthusiastic individual with a passion for working in Hospitality.
- An outstanding communicator, able to liaise confidently with customers & clients and lead, engage & develop team members
- A minimum of 12 months experience managing a busy Hospitality based operation
- Knowledge & experience of driving profitable sales growth
- IT literate
- Good numeracy skills with the ability to analyse & interpret data e.g. sales data
- Able to work flexibly in line with business requirements including attending off site meetings
- Hospitality qualifications preferred but not essential as training will be available.
Desirable:
- Educated to NVQ level 3 or equivalent
- Knowledge of Health & Safety legislation
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About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1201/95267001/52615765/ONE
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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