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Form of work
SalaryA rare opportunity has arisen to take over the role of Deputy Manager – Operations at Ashdown Park Hotel & Country Club to assist the General Manager in the development of the team to maintain the hotel’s reputation as one of the finest 4 Red Star hotels in the UK.
This is the most senior management role in the hotel, after the General Manager, with a primary focus on the day-to-day operation and guest service of this luxury country house property with multiple Food & Beverage outlets, including an award-winning Fine Dining Restaurant, stylish Brasserie, Lounges & Cocktail Bar, Conference & Banqueting suites, as well as a Country Club, Spa and Golf Course. As Deputy Manager you will a have a keen eye for detail ensuring the highest standards of presentation and service at all times so we achieve a minimum 85% score on our guest satisfaction feedback.
As Deputy Manager- Operations you will need the appropriate level of experience in a senior management role within the luxury hotel industry, demonstrating a passion for hospitality, along with mentoring and motivating managers to ensure they thrive in their roles. You will oversee all areas of the operation supported by the senior management team, a dedicated Training Officer and heads of departments, maintaining effective communication to ensure we deliver a distinctly memorable experience to all our guests.
Key skills/attributes:
- Proven experience of a senior management role within a similar size luxury hotel.
- A desire to always offer the highest levels of hospitality and service to our guests.
- Be a confident and motivational leader.
- Be well organised and an excellent communicator.
- Have knowledge of stock taking and financial awareness.
- Have the ability to understand and foresee the needs of the hotel as a whole, be able to prioritise and problem solve.
- Remain calm under pressure and have a proactive approach.
Live in accommodation available.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
*service charge amount is dependent on overall sales performance
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
- A commitment to pay above the living wage
- Generous share of the monthly Service Charge*
- Career development with accredited training providers
- Enhanced holiday programme & reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
*service charge amount is dependent on overall sales performance
