Address
Form of workReference number: JR237715
Location: Kaplan Living Brighton
Working pattern: Full-Time
Contract Type: Permanent
Number of roles: 1
Salary: £28,000 Per annum
We are looking for a Deputy Manager to join our team.
As a passionate professional Deputy Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience. To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail, and experience in managing people. You'll be part of a team that will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.
What you’ll bring to the role
Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have experience of working in an effective Health & Safety culture in line with legislation
Be able to work to agreed budgets
Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
Be willing to undertake training as required
Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.
Be conversant with the ANUK Accreditation Scheme
Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience
Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area
Be able to engage in team work
Experience of budget management
Ability to prioritise workload and meet deadline
Live within 10 miles of the centre of Brighton
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
36 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.
