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Form of work
Salary3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.
Our team of 80+ staff provide a range of services from digital development and integration, to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systems and services needed by our partners and customers. We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up-to-date applications.
Our vision is to help our council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.
Ultimately our work improves outcomes for local residents and businesses giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most in need through difficult times.
At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job details
We're looking for a Digital Service Manager to join us with a strong understanding of digital service performance and an ability to drive continual improvement.
It's an exciting time to join the team, with our partner's transformation journeys well underway to move us to a 'digital first' organisation and deliver new digital services to our customers whilst streamlining and automating our business processes.
You should be able to utilise your effective leadership and interpersonal skills to create a sense of community amongst our Partners Project teams and ICT Services. To succeed in this role, you should be conscientious in your approach to work, utilising your previous leadership and programme management experience to showcase your high-level skills in organisation, communication and reliability.
Reporting to the Deputy Head of ICT and Digital, you'll establish and evolve a live service support model that enables a positive customer and user experience by thinking about availability, security and performance across our digital services. While live service is important, you will understand the interplay with our product and platform teams who are delivering a constant stream of change into the live environment.
As a Digital Manager, you'll work across our partnership implementing new technology to improve operational performance, adapt to legislative change and reduce the administrative burden our operational teams face by automating back office systems.
You'll also work with management teams to implement change and improve the quality and use of data to achieve operational and partner requirements:
Driving service performance across our applications, irrespective of hosting type or location, that underpin our digital services for customers or internal users
Defining and maintaining the key measures of service that will be used to assess, communicate and improve service performance
Establishing appropriate dashboarding and reporting capabilities to analyse and share service performance trends
Supporting major incident resolution
Manage post-incident reviews and problem management activities
Advising on release management activities based on current levels of service performance and other events (change freezes, vendor releases and other release activities)
Driving continual improvement activities based on learnings through Product Owners
Ensuring stakeholders have suitable visibility of digital service performance trends and continual improvement efforts.
This role is subject to a satisfactory DBS check.
An offer of employment is conditional upon having the right to work in the UK. Huntingdonshire District Council does not hold a Sponsorship Licence and are unable to provide a Certificate of Sponsorship (CoS) or take over Sponsorship for any role.
Apply
The closing date is 9am 8 April 2024 and interviews will be held the week commencing 15 April 2024
For many of our roles (and where it is possible) we are currently working remotely and anticipate in the future returning to a hybrid office model on a flexible basis. This will still include work-from-home and flexi-time opportunities in order to provide a good work-life balance whilst still ensuring that teams benefit from in-person interaction. Candidates should therefore be within commutable distance of our offices in Huntingdon, Cambridgeshire or able to attend meetings as required if further afield.
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
Working for the council
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
