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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands
Job Description
The Candidate:
FLANNELS Personal Shopping team is looking for an exceptional Personal Shopper to join our exciting online Digital Shopping team, full time role based at our Head office location in London 5 days per week.
The candidate will be a highly motivated self-starter who knows how to deliver exceptional service.
With a focus on clienteling and client acquisition, the candidate will have the personality to build and nurture new relationships online with a focus on retention, new acquisition and beyond whilst having an always on approach.
Commercially astute and responsive to customer needs, as well as fashion, market and competitor trends, they’ll work to drive awareness of the FLANNELS offering through the lens of New Luxury. A strong communicator, coaching and nurturing team members will be a key part of the role, helping to drive performance and supporting their professional development.
Ongoing Responsibilities:
- Build FLANNELS Personal Shopping client base, by engaging with existing client relationships and encouraging them to become part of the PS loyalty program, and introducing new potential clients to FLANNELS Personal Shopping.
- Maintain client profiles / relationships driving retention & loyalty through elevated styling edits and surprise and delight comms and events.
- Offer expert advice to engage and retain clients across all FLANNELS categories, working with Heads of Personal Shopping to provide a seamless shopping experience.
- Ensure timely outreach to new clients utilising available systems.
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in marketing / partner events as required
- Work alongside internal departments to provide feedback on client trends, notably commercial and brand partnerships team.
- You will be responsible for achieving your sales targets. You will be KPI & reporting focused, always able to articulate your success metrics and individual target.
- Demonstrate the ability to organise and host client engagement activities from your network with the support for Heads of Personal Shopping.
- Daily operating of PS POS systems & CRM tooling to support and better the client journey.
- Participate in brand training, events and special company promotions
- Confidently dealing with internal group divisions, e.g. buying, commercial teams, logistics.
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally.
Qualifications
Qualifications and Experience:
- Minimum 3 yrs experience with personal shopping across a luxury consumer sector, with an existing client book (as a plus)
- Strong UK & international client connections / acquiring and retaining HNW clients.
- Proven previous experience working within a sales target driven environment
- Tech savvy - elevated sales attitude to maximise both physical and digital experiences
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills
- Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
- Flexible with an ability to think big and solution driven to satisfy the customer
- An eye for detail and outstanding organisational skills are essential
- Interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system
Additional Information
You will benefit from:
- Competitive Basic Salary
- Performance based incentive Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
