Digital Product Manager

Digital Product Manager - Hybrid role working 3 days per week in our Coleshill Support Office (Mon-Weds)

As Digital Product Manager, you will be responsible for delivering change on sknclinics.co.uk, harleymedical.co.uk, skinbrands.co.uk and a selection of smaller, branded cosmeceutical websites. You will manage a group of development agencies focussed on improving online conversion through increased lead generation, online bookings and product sales.

Key Accountabilities;

• Collaborate with multiple teams across the business to develop and own the DIGITAL PRODUCT roadmap and backlog across the group’s B2B and B2C websites
• Document user stories, detailed descriptions of customer journeys and acceptance criteria ready for development and delivery of exceptional mobile-first digital experiences by 3rd party agencies
• Manage development agencies across content management, eCommerce, patient management, warehousing, CRM, analytics and insight systems
• Conduct user testing and customer research to identify pain points and inform user interface and customer experience design
• Deliver thoroughly tested solutions on time and on budget through rigorous project management

Skill, knowledge & experience;

• 5 years experience within a professional user experience, customer experience or user centred design environment
• Experience with wordpress, shopify or Headless CMS desirable
• Ability to converse and translate between technical and non-technical teams and create high quality written documentation
• Strong understanding of SEO and conversion rate optimisation practices, ensuring technical work aligns with the SEO strategy
• Strong commercial and operational mind set, constantly focussed on delivering value to customers
• Highly analytical and numerate with the ability to convert analysis into tangible business benefits
• Data driven approach with a strong understanding of digital consumers
• Excellent attention to detail and high level of accuracy
• Excellent communication and interpersonal skills
• Excellent planning and analytical capabilities

Benefits:

• Competitive Salary
• 5 weeks annual leave plus bank holidays
• Up to 65% discount on products
• Free Laser Hair Removal
• Up to 70% discount on treatments in clinic
• Free treatment days in the office
• Access to Perkbox, that hosts hundreds of online discounts for retail, holiday and utilities
• Friends and Family discounts up to 50% for treatments in clinics
• Refer a Friend Bonus schemes
• Long Service Awards
• Company Pension (5% employee / 3% employer)

About us:

Sk:n has grown since 1990 to become the UK market-leader and largest clinic group in the dermatology and aesthetic medicine industry. We operate our clinics to the highest levels of clinical governance and medical ethics, with a medical director in every clinic, keeping our clients safety and care at the heart of what we do.