Digital Service Designer

Are you a Digital Service Designer in search for an exciting new job opportunity? If so, Greater London Authority are looking to recruit a Service Designer on a 6-month contract (with possibility of an extension), starting immediately, to join their growing team.

The role is full time, Monday to Friday with hybrid work arrangements, currently the team are working once a week in the office, but the role does require onsite visits due to the nature of the role.

Pay rate: PAYE Rate - £242.76 per day and Umbrella Rate - £311.10 per day (role is inside of IR35)

THE ROLE:

Lead the design of Digital Services at the GLA, ensuring users can complete their goals and that our Digital Services support the delivery of GLA policy intent. This may involve the creation of, or changes to, internal and external processes, services, products, and content across both digital and offline channels, within the GLA or GLA group.

As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services, and products and supporting their implementation. The service it will be leading on will be the GLA Grant Giving programme.

KEY RESPONSIBILITIES:

• Work with senior leaders across the GLA to help them understand Digital Service design, helping them see what’s possible in their areas of delivery and advising on the best way to solve a delivery challenge using digital technology.  
• Set design direction and embed good practice within teams across the GLA – establishing a pattern library of common service patterns and ensuring they are publicised to teams to help them solve common policy and delivery challenges.  Develop and grow the service design community of practice across the GLA, codifying ways of working.
• Lead new service discoveries working with user researchers and business analysts to deliver workshops and user research to identify user needs, map services and user journeys.
• Streamline processes to generate new services that improve outcomes for users and generate savings for the GLA. Take complex information and processes and work with content designers to make them simple to use and understand.
• Visualise your intent for new services, or improvements to existing service, using strong design skills to show new services to client teams and gather immediate user feedback on your approach.
• Work with Product Managers, Business Analysts and User Researchers to generate epics, user stories and technical specifications for product teams, ensuring these accurately reflect user needs and business intent.
• Work with GLA product and delivery teams to ensure the backlog of user stories associated with a product are prioritised so features deliver the most value to users and the business.
• Communicate improvements to services, working closely with the Training and Culture Change Manager, business partners and helpdesks to ensure changes are communicated to users and fully supported through training and technology support.

Due to the nature of the role, applicants need to have experience designing and improving Digital Services for users. If you have the required experience and skillset apply now for immediate consideration.