Address
Form of work
SalaryNHS 111 Interface To continually review, monitor and manage the dispatch queue generated by NHS 111 To book patients as required into primary care centre appointments, if not directly booked by NHS 111 triage team To ensure that information is reviewed in a timely way by relevant clinical staff to determine which patients require a home visit To manage the scheduling of home visits to ensure that resources are used in the most effective way to ensure appropriate and timely patient care To update Adastra if a patient contacts NHS 111 again after initial triage e.g. if patient cancels appointment or clinical status has changed To manage the Non Clinical Call Back Queue Service Performance To continually monitor the status of patients receiving out of hours care in respect of the key performance indicators the service needs to achieve To update the shift manager throughout the shift so that appropriate decisions and actions can be taken to deliver each shift across Bristol, North Somerset and South Gloucestershire in line with performance targets Demand and Capacity Management To monitor the demand flowing into the Integrated Urgent Care service in BNSSG via NHS 111 and other sources of referral To assess levels of demand against available resource in a given shift to ensure patient care can be sustained To make recommendations to the shift manager on how capacity can be best utilised or deployed to ensure demand can be met in a safe and timely way Professional Line To answer calls to the professional line from internal and external health care professionals To ensure that the phone is answered within internally determined response time targets To guarantee a professional and informed response to the caller and ensure that the Clinical Co-ordinator is available to speak to the caller within the shortest possible timescales (either direct transfer or rapid ring back) To process external referrals via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams To ensure that such referrals are accurately entered onto the Adastra system
