Disrepair Surveyor

Disrepair Surveyor

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Disrepair Surveyor

As Disrepair Surveyor we are looking for a committed and motivated person to deliver a responsive, high quality and customer focused disrepair service to our residents. You will ensure that resident’s homes and estates are well maintained and meet legal, contractual, and regulatory standards and that any repairs which require surveyor oversight are properly diagnosed, accurately specified and competently carried out through Origin’s designated contractors, ensuring value for money. You’ll carry out regular disrepair inspections ensuring that our properties are well maintained and safe, that residents are involved and kept informed through out the process. You will be experienced in putting residents views and experiences at the forefront, ensuring they feel listened to, and their concerns are acted on and communication is proactive.

You’ll be comfortable working collaboratively with relevant teams and engaging with residents to develop and deliver on maintenance plans. You’ll be experienced to working with contractors and different types of contracts, feeding into the contract management process.

What you’ll do

• Ensure effective, pro-active co-ordinated communication with residents in relation to disrepair issues which responds to their concerns and delivers on commitments
• Progress repairs on disrepair claims through to completion in properties, review expert reports and disrepair letters of claim, carry out pre work surveys and use SOR codes to create job specifications for the works to be carried out by the contractors and sub-contractors
• Provision of surveying services including the delivery of works and services programmes and projects to time, cost and quality.
• Undertake physical pre-inspections of stock in tenanted properties.
• Identification and accurate diagnosis of complex repairs for occupied properties, ensuring all works are completed in a timely and effective manner to prevent unnecessary financial loss in disrepair claims.

What you’ll need

We’re looking for someone who has:

• Demonstrable experience and skills managing customer and client/stakeholder relationships to ensure a high level of customer care and satisfaction.
• Proven experience of working with contractors and internal teams in the delivery of services to customers
• Excellent knowledge of building construction, standards and legislation and experience in diagnosing and specifying remedies to building defects Experience of managing contractors and delivering building works ideally in a social housing setting. Time management and organisational skills to manage a busy workload
• You’ll ideally have a relevant technical qualification (eg HNC RICS or CIOB )
• We move things forward and get things done; you’ll need experience of developing action plans and delivering strategies.
• You’ll be a good problem solver and able to find solutions to resolve complex issues In depth knowledge of Schedule of Rates and methods of measurement.
• Enthusiasm for identifying and embracing new ways of working and good practice Take responsibility for monitoring your own performance to meet targets and corporate objectives
• You’ll need to be a confident communicator across all channels but, specifically, you’ll need experience of producing technical specifications and responding to resident complaints and enquiries

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions from 4% - 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Disrepair Surveyor outlined above.

Closing date for applications: Sunday 28^th January 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

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