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SalaryDocument Workflow Coordinator – Evenings
Salary: £25,000 per annum plus company benefits
Location: Birmingham, B4 6WR
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 2:30pm – 11pm with 1 hours break or 3pm – 11pm with a 30 minute break
Work model: Fully onsite due to nature of role
Williams Lea seeks a Document Workflow Coordinator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Docucentre Workflow Coordinator is an experienced position delivering exceptional customer service to our clients. This role will be based within a reprographic room on the client floors and often will require the candidate to be able to work without direct supervision. This role will cover several of our service areas and will require a high level of multi-skilling.
This includes, but is not limited to, ensuring the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, help manage the workloads to ensure the team complete all work within the agreed services levels and assisting with completing general administrative and reporting duties as required.
All Docucentre team members are accountable for maintaining the established relationship between Williams Lea and our clients. You will be able to recognise and translate the client’s needs to the team and help create a responsive service.
Key responsibilities
- Intakes work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
- Assist with the completion of all reprographic requests (e.g., print, copy, scan & digital requests)
- Prioritises work requests across team and coordinates/balances multiple projects following established guidelines, especially when working with escalated deadlines or issues
- Oversee and manage the workflow in the Docucentre in line with the client’s agreed service levels, distribute work to the team
- Encourage a customer service environment and ensure that all processes reflect this, and all staff are appropriately trained with the help of the team leader
- Participate in training of new staff and with the continued development of current staff where appropriate
- Assisting the Team Leader with the compilation of monthly reporting
- Ensure equipment is properly maintained and utilised
- To immediately raise any health and safety concerns to your manager
- Communicates with manager and/or client on job or deadline issues in a timely and professional manner
- Assists the Team Leader or Manager in the execution of administrative and/or other procedures or systems across impacted team members
Personal attributes
- Excellent verbal and written communication and interpersonal skills necessary to communicate questions and/or suggestions to client and other team members in a professional and customer service-oriented manner
- Proficiency in software applications used in reprographic workflows (e.g., Engage, Microsoft)
- Ability to work in a fast-paced, deadline driven team environment
- Good judgment and organisational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
- Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
- Communicate with team members, Team Leader, Manager and/or Client on job or deadline issues
- Handle sensitive and/or confidential documents and information
- Attention to detail with emphasis on accuracy and quality
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
careersatWL@williamslea.com
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