Domiciliary Care Regional Manager

Job Overview:

As a Domiciliary Care Regional Manager, you will be responsible for overseeing the operations of a diverse portfolio of care services, including Domiciliary Care, luxury home care, and live-in care. This role requires a strong background in managing and selling care homes, particularly to high-demanding clients. The successful candidate will ensure compliance with Care Quality Commission (CQC) standards, drive business development, and maintain exceptional standards of care delivery.

Key Responsibilities:

1. Leadership and Management:

• Provide strong leadership to the care team across various service lines.
• Implement and maintain effective management systems to ensure high-quality care services.
• Foster a positive and inclusive work environment, promoting professional development and team cohesion.

1. CQC Compliance:

• Ensure all services comply with CQC regulations and standards.
• Lead and participate in CQC inspections, addressing any identified issues promptly.
• Implement and monitor quality improvement initiatives to enhance overall service delivery.

1. Business Development:

• Identify and pursue opportunities for business growth, especially in Domiciliary Care, luxury home care, and live-in care.
• Develop and maintain relationships with high-demanding clients, demonstrating a deep understanding of their needs and preferences.
• Lead sales efforts for care homes, showcasing the unique features and benefits to prospective clients.

1. Financial Management:

• Manage budgets effectively, ensuring financial sustainability and profitability.
• Identify cost-saving measures without compromising the quality of care.
• Monitor and analyze financial performance regularly, implementing corrective actions as needed.

1. Quality Assurance:

• Implement and maintain robust quality assurance processes for all care services.
• Regularly review and update policies and procedures to reflect best practices and regulatory requirements.
• Monitor and evaluate the effectiveness of care programs and interventions.

1. Staff Development and Training:

• Oversee the recruitment, training, and development of staff.
• Foster a culture of continuous learning and improvement within the organization.
• Ensure that all staff members are well-equipped to provide high-quality care services.

1. Client Relations:

• Build and maintain strong relationships with clients and their families.
• Address client concerns and feedback promptly and professionally.
• Anticipate and understand the unique needs of high-demanding clients to provide a personalized service.

Qualifications and Requirements:

• Registered Manager with relevant qualifications and experience.
• Proven experience in managing Domiciliary Care, luxury home care, and live-in care services.
• Strong understanding of CQC regulations and standards.
• Demonstrated success in selling care homes or similar services to demanding clients.
• Excellent leadership and interpersonal skills.
• Financial acumen and experience in budget management.
• Strategic thinking and business development skills.

This role requires a dynamic and experienced professional who can balance operational excellence with business development in the demanding field of luxury care services.