Dutch-Speaking Customer Service Advisor

Dutch-speaking Customer Service Advisor, Monday-Friday, 35 hours p/w, hybrid, temporary for 6 months, £15 p/h

Your new company
Hays is currently working with one of the world's largest pharmaceutical companies. They are seeking a Dutch-speaking Customer Service Advisor to join their well-established business. They were founded in 1858 and have research-based sites based all around the world. They were awarded the National Media of Technology for extending and enhancing human life through innovative pharmaceutical research and development and for undertaking hugely complex clinical trials.
Your new role

• Understand policies around order management and customer enquiry processes.
  
• Receive orders and enter them into the SAP system.
  
• Inform customers in case of quality issues related to product, recalls, or put on hold situations.
  
• Monitor and track all orders until completion.
  
• Archive order and delivery documents.
  
• Receive and answer customer contacts through phone, email and fax in call tracking tool.
  
• Assist, receive and answer any ad-hoc enquiries.
  
• Liaise with other teams to understand the requirements for new product launches and special orders.
  
• Support the internal and external audits.
  

What you'll need to succeed

• Must be a competent Dutch speaker.
  
• French speaking is desirable but not essential.
  
• Previous experience within Administration and Customer Service.
  
• Based in Chester.
  
• A positive attitude and willingness to learn.
  

What you'll get in return

• £15 per hour for 35 hours per week.
  
• 6 months temporary role, potential for extension dependent on performance and business needs.
  
• Hybrid working
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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