Address- Duty manager
- Central Newquay overlooking one of Newquay’s most scenic beaches
- Salary £28,000pa
- Great Benefits offered working with this small but award winning and progressive hotel and spa group
Cornwall Staff Agency are looking for a warm, friendly professional Duty Manager to join our client’s fantastic hotel which has undergone redevelopment based in Newquay.
We are looking for an individual to be flexible, caring for guests in the broadest way.
Leading by example at all times, the Duty Manager will support all hotels operation departments, deliver the very highest standards of guest service working closely with the Operations Manager.
Primary Responsibilities:
- Playing an active role in the operations management of the business at all times
- Ensuring a high level of service is delivered without fail
- Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
- Ensuring team members are performing their role, providing assistance when required
- Recruit and train teams in line with policies
- Planning well for all aspects of the business and being fully aware of forthcoming business
- Maximise sales and revenue
- Adhere to health and safety
Our ideal candidate will have:
- The ability to engage with staff and guests alike
- Previous experience in a similar role
- The ability to gauge and manage staff to guest ratios
- Good communication and coordination skills to ensure events and guests needs are met
If you have a proven track record in hotels and are seeking your next move, please send your cv in the first instance.
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