Duty Manager

About Dukes at Komedia

Turning 11 last year, the Duke’s at Komedia is the younger, more contemporary sister to the historic Duke of York’s. We are a two-screen cinema and bar, with a street side café situated in the quirky and vibrant North Laine neighbourhood – all signposted adequately by our very own set of Can-can legs.

In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, The Duke of York’s and Duke’s at Komedia includes a core programming strand dedicated to championing documentaries. The cinema also shows live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and theatre productions such as the Royal Shakespeare Company Live from Stratford-upon-Avon and National Theatre Live, art exhibitions and filmmaker Q&As.

Job Title:

Duty Manager - Duke's at Komedia Picturehouse

Direct Report To:

Deputy General Manager

General Manager (in the absence of Deputy General Manager)

Responsible For:

Supervisors and Customer Service Assistants

Job purpose

To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.

Main duties

As per Supervisor job description plus:

Deputise for the General Manager (in the absence of a Deputy General Manager)

Ensure effective delivery of all business KPIs and business objectives

Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures

Ensure any assigned area of responsibility is delivered in line with business requirements

People – You will:

Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance

Implement, deliver and achieve your business and performance excellence objectives

Encourage a positive work environment where all employees feel supported

Customer – You will:

Maintain a management presence at key business times to improve the Customer journey and support your team to deliver a positive customer experience

Maintain, build and promote awareness of film product, promotions etc.

Operational Excellence – You will:

Ensure the highest standard of on screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times.

Ensure staff scheduling and deployment is managed accordingly to meet the demands of the business.

Ensure the wellbeing of all employees, customers and visitors is in line with Health & Safety policy, company procedures and operational guidelines.

Ensure all relevant licensing, legislative and business compliance is adhered to.

Maintain operational standards to Company expectation.

Finance – You will:

Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets

Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls

Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

PERSON SPECIFICATION - ATTRIBUTES AND EXPERIENCE

Essential:

Confident in communication with customers and colleagues

Ability to integrate with the team and demonstrate effective leadership

Adaptable and flexible to changing circumstances

Good organisational skills, effective time management and ability to prioritise tasks

Resourceful and able to work under pressure

Customer facing experience, in particular in a retail, leisure or hospitality environment

Takes initiative and is pro-active when working autonomously

Numeracy and Literacy skills

IT literate (Microsoft Office suit, industry bespoke software)

Available to work at key business times i.e. evenings and weekends

Is flexible on location (able to travel a reasonable distance where applicable)

Supervisory or line management experience

Desirable

Local marketing experience

Knowledge of or a willingness to learn about Audio Visual presentation

An interest in and knowledge of film and Picturehouse’s programming strands