Duty Operations Assistant

What we’re looking for:

• Do you have prior experience working in a customer service space, working with varied audiences?
• Do you possess a proficient level of IT literacy in Microsoft Office and confident to work with different data management systems and across digital platforms?
• Do you have experience in a facility, hospitality, administrative or concierge role?
• Do you have a full, clean UK driving license or the ability to be able to travel to multiple sites?
• Are you willing to travel and work flexibly and available some evenings and weekends?
• Would you consider yourself a proactive, people focused individual with the ability to influence and build rapport?

If so, this role is perfect for you!

Here at Peabody, we have an opportunity for Duty Operations Assistant on a Permanent basis. You will be working across the North-West London region, in particular working across the following centres; Open Havelock (Southall), Jasmine Community Centre (Southall), Windmill Park Community Centre (Southall) and some Central London sites (dependent on business need).

A bit about the role:

As a Duty Operations Assistant, you will play a key role in ensuring the safe and successful operation of community facilities in your region.

You will help to ensure our community centres are animated, inclusive spaces offering a range of services and activities that are easily accessed and valued by local people.

Some of the key results for the role include:

• Provide administrative support to the community properties team by timetabling activities and managing booking requests, updating databases, ordering consumables, liaising with suppliers; collating customer feedback, coordinating diaries; attending meetings and taking minutes; compiling reports and keeping accurate records.

• Provide a welcoming and responsive reception service as the first point of contact to all visitors at community spaces.

• Provide excellent customer service to customers and colleagues; responding to incoming calls and emails politely and efficiently to ensure that queries are dealt with effectively.

• Carry out routine and regular visible checks, fire alarm tests, emergency lighting tests and health and safety inspections to ensure the safety, cleanliness, and effective operation of community spaces; ensure appropriate reporting of any issues or problems observed around the building.

• Update and maintain customer records and data systems in accordance with data protection regulations. Raise requisitions, process invoices and update finance systems in accordance with procurement policy and procedure.

This role will require a Basic DBS check, UK driver’s licence and access to a vehicle.

Interviews will be held in person week commencing 12th February (15 February).

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Duty Operations Assistant, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'Malley@peabody.org.uk, Talent Specialist and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.