Duty Operations Assistants

Here at Peabody, we have several opportunities forDuty Operations Assistants on a Permanent basis across Northeast, Northwest and South London.

Working in a team of Duty Operations Assistants and a Community Properties Lead for our Peabody Community Foundation, over 5 days, with some evening and weekend working.

What we’re looking for:

• Do you have prior experience working in a customer service space, working with varied audiences?

• Do you possess a proficient level of IT literacy in Microsoft Office and confident to work with different data management systems and across digital platforms?

• Do you have experience in a facility, hospitality, administrative or concierge role?

• Do you have a full, clean UK driving license or the ability to be able to travel to multiple sites?

• Are you willing to travel and work flexibly and available some evenings and weekends?

• Would you consider yourself a proactive, people focused individual with the ability to influence and build rapport?

If so, this role is perfect for you!

A bit about the role:

The Duty Operations Assistants, will play a key role in ensuring the safe and successful operation of community facilities in your region.

They will help to ensure our community centres are animated, inclusive spaces offering a range of services and activities that are easily accessed and valued by local people.

Some of the key results for the role include:

• Provide administrative support to the community properties team by timetabling activities and managing booking requests, updating databases, ordering consumables, liaising with suppliers; collating customer feedback, coordinating diaries; attending meetings and taking minutes; compiling reports and keeping accurate records.

• Provide a welcoming and responsive reception service as the first point of contact to all visitors at community spaces.

• Provide excellent customer service to customers and colleagues; responding to incoming calls and emails politely and efficiently to ensure that queries are dealt with effectively.

• Carry out routine and regular visible checks, fire alarm tests, emergency lighting tests and health and safety inspections to ensure the safety, cleanliness, and effective operation of community spaces; ensure appropriate reporting of any issues or problems observed around the building.

This role will require a basic DBS and a UK driver's licence, along with access to a vehicle or ability to travel to the various sites across the defined areas above.

Interviews will be held week commencing 18 March.

A bit about us:

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

To be considered for the position of Duty Operations Assistants, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'Malley@peabody.org.uk, Talent Specialist and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.