E-commerce Manager

Background
The successful candidate will be responsible for Group wide implementation and support of a centralised ecommerce system which is adapted to meet local requirements.
We belong to one of Europe's biggest security hardware manufacturers. We believe that everyone deserves to feel secure, that's why we have developed one of the widest and most innovative ranges of mechanical and digital access solutions for homes, airports, universities, hotels and other kind of workplaces.
Main Tasks & Responsibilities

• Support local teams in their implementation of B2B ecommerce (~8 companies)
• Be the main point of contact for technical support on issues with the system
• Liaise between local teams and developers utilising JIRA ticketing system to ensure timely resolution of bugs (developers are mix of internal and freelancers)
• Perform QA/testing of development actioned
• Administration of integration between Product Information Management System for product data in line with the requirements of the ecommerce system
• Interface between PIM/ERP/Ecommerce to provide solutions to the local markets
• Work with UX designers to develop designs based on requirements
• Create specifications for developers based on functional requirements
• Support in the on boarding process of new countries into the platform
• Support local markets in the success of their ecommerce project where necessary
• Support in platform adoption and overall growth of order conversion
• Documenting all aspects of the system

Knowledge and Experiences required

• Minimum 3 years' experience in ecommerce implementations e.g. Magento, BigCommerce or similar either B2B or B2C
• Good understanding of ETL tools such as Power BI, Pentaho ETL for data management
• Strong understanding of business processes and backend
• Understanding of system implementations
• Minimum basic knowledge in using Microsoft Office package (Outlook, Word, Excel)
• Excellent English spelling & grammar
• Able to write technical specifications
• Capable of managing your own time, meet deadlines and work within a team
• Ability to speak French & German is advantageous but not essential