Address
SalaryLocation: London
Hybrid working: 3 days in office, 2 days from home
ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise.
ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct.
Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York.
At ICBC Standard Bank, we share the same values, challenges and opportunities. We are a diverse, close-knit, global team with a unique heritage and purpose. We put people first, and give talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise, seek new opportunities and realise their potential.
Division Summary:
Digital, Data, and Innovation are responsible for implementing, maintaining, and supporting effective and efficient information technology solutions for ICBC Standard Bank PLC (ICBCS). DDI personnel use a combined in-house / outsourced approach to deliver and maintain critical systems used by the Global Markets business. It comprises of Run-the-Bank (RTB) team that specializes in production maintenance and a Change-the-Bank (CTB) team that specializes in project implementations.
Job Purpose:
We are seeking a talented and experienced eCommerce IT Support person to join our team. In this role, you will be responsible for providing technical support expertise for our eCommerce trading platforms. You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement enhancements, and optimize the performance of the platform. The ideal candidate should have a strong background in eCommerce trading systems, possess excellent problem-solving skills, and be able to work in a fast-paced environment.
Key Responsibilities:
- Pre-Trade System 2nd line application support out of London, for global regions
- Provide analysis, design & development for solutions to problems raised, following best practices. Identifying and communicating issues and risks to manager as appropriate in a timely manner.
- Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required.
- Pro-actively responding to the demands, challenges of Business and other IT Departments, prioritizing those solutions/demands and managing expectations of users/customers.
- Ensure the robustness of systems and procedures within eCommerce IT.
- Share knowledge and participate as a team member within eCommerce IT team.
- Participate in Functional and User Acceptance Testing for projects in the Bank that impact the eCommerce IT.
Required Skills, Knowledge, Experience and Values:
- Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment.
- Good working knowledge of trade processing, trade types, and straight-through processing.
- Experience with Linux
- Familiarity with API integrations and web services.
- Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues.
- Excellent communication skills and the ability to collaborate effectively with crossfunctional teams.
- Self-motivated and able to work independently as well as part of a team.
Preferred Skills:
- Experience with Smart Trade concepts and technologies.
- Strong knowledge of eCommerce trading and market data platforms and technologies, such as Bloomberg, Refinitiv, and Ffastfill.
- Attention to detail and the ability to prioritize tasks in a fast paced environment.
