Electoral Services Support Officer

JOB TITLE: Electoral Services Support Officer

LOCATION: Full time office based, Ealing (W5 2HL)

PAY RATE: £20.52 paye / £27.11 umbrella (per hour)

START DATE: ASAP

DURATION/Hours: 3-month initial contract/ 35 hours a week (Mon-Fri, 9-5)

Role purpose:

To provide administrative and clerical support to Electoral Services in relation to the registration of electors, absent voting, conduct of elections and general office administration.

Key accountabilities:

• Receive, open, check, sort and scan registration and absent voting application forms
• Process and determine registration applications including individual, special category, household and communal residential registration forms, including bar code or image scanning, inputting of alterations required, and initiation and resolution of queries arising in relation to applications
• Undertake searches of historic registers required to process overseas elector applications.
• Assist with the administration of applications which have either failed verification or which are otherwise incomplete, including contacting or writing to the applicant, receipt, checking, copying and return of documents or checking and processing of attestations.
• Process elector deletions arising from notices from the Registrar of Deaths and other Registration Officers.
• Initiate enquiries in relation to registration reviews for the purpose of removing elector details, including searches of local authority databases.
• Carry out a detailed check, and where necessary correct, registration entries prior to publication, and maintain filing of registration application forms and notices.
• Process absent vote application forms, both paper and those received online, including resolution of any queries, issue of confirmation letters, and maintain orderly filing of absent vote records.
• Provide registration and absent voting advice or guidance to phone, e-mail and personal face-to-face enquiries from members of the public and political stakeholders.

Knowledge, skills & experience:

• Excellent customer relations and communication skills in order to create good working relationships with electors, politicians, community representatives and officers of the council.
• Demonstrable effective use of a variety of ICT to research, retrieve and update information.
• To be confident and competent with regard to new technology and to be fully conversant with the use of Microsoft Office, Outlook, Word/Excel/PowerPoint and the Internet.
• Excellent administrative skills.
• Understanding of the legal, political and financial framework within which local government operates, and of its role within the local community.
• Previous experience of working in electoral administration (desirable)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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