Address
Form of workAre you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.
This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering. The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.
Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
Create evidence-based insight to guide technology and process design and re-engineering
Identify priorities and opportunities for re-engineering and change.
What you’ll do
Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.
Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.
Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
Review and present designs and support decisions using an evidence-based approach.
Measure, monitor and report impact and progress to senior stakeholders
What we’ll need from you
Relevant experience
Extensive background in user experience design.
A desire to understand human behavior and analyze activity
Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
Business line experience desirable with previous accountability for driving client experience initiatives preferred.
What we can offer you
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.
Visit our Global Benefits page to learn more.
Highlights of our core benefits include:
Award winning pension
On-site health services
Private medical insurance packages to suit your personal circumstances
Paid parental leave
Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure
Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.
We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.
Sound like Citi has everything you need? Then apply to join the world’s most global bank and discover the true extent of your capabilities.
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Job Family Group:
Human Resources-------------------------------------------------
Job Family:
Talent, Development, Learning & Diversity------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
