ESG Manager - Merry Hill Centre

Purpose of the Role

The purpose of the ESG Manager is to lead and manage all aspects of environmental, social and governance for the site.

To lead site development and delivery of corporate sustainability initiatives, and strategies befitting of a World class destination. You are responsible for the continuous delivery and maintenance of ESG accreditations for site.

You will be a proven leader and communicator who achieves results through teamwork and strong relationship building with stakeholders and industry contacts. You will be driven by an uncompromising eye for detail to achieve consistent results attainment. Leading site responsibility compliance by implementing guidelines, policies and procedures to align with best practice and successful frameworks.

You will be motivated to achieve defined goals, enabling the site to successfully execute its ESG Strategy. You will ensure alignment with the business's wider strategies and goals is maintained. Working with colleagues to drive improved efficiencies, you will need to focus on business priorities, achieve targets, measure key performance indicators (KPIs) and produce accurate information.

You will be a strategic thinker, an excellent communicator, a clear decision maker, and adept in the development of ideas and Innovation. You will have the ability to adapt to a fast-paced changing environment and proactively champion the organisations values.

You will be capable of challenging convention and the allocation of resources, bringing creative and bold thinking to the business.

The ESG Manager is a key member of the Merry Hill management team. Providing support to the Centre Manager to ensure compliance, ownership and management of the implementation of targeted ESG initiatives set out in the sustainability strategy. A close working relationship with the Operations Manager, Technical Services Manager, Soft Services Manager and Health and Safety Manager will be imperative.

Key Responsibilities

Environmental, Social and Governance Excellence:

• Develops and execute corporate sustainability initiatives and strategies.
• Prepares monthly and annual ESG/Sustainability reports.
• Manage Savills IQ application on behalf of site.
• Manages legislation web site to make sure we are following all guidelines and implement any changes that will affect the environment.
• Engages with internal stakeholders and presenting regular sustainability reports and conduct sustainability assessments. Retailer engagement and sharing of information to site users.
• Manages the centres/Savills Sustainability Policy and communicate to staff and retailers.
• Leads on site on social value reporting – working in partnership with the Savills team. Continually improve the centre with regards to working with the local community.
• Manages external ESG reporting and ensures means to increase information relevance and quality with the aim of positively impacting the company value, investor standings, brand and employer value proposition of Merry Hill.
• Manages multiple internal and external ESG information request ensuring quality of deliverables in line with company standard and positions and ensuring milestones and deadlines are met.
• Point of contact for internal enquiries regarding annual ESG performance data and information. Effectively, supports relevant functions with ESG performance information.
• Continuously works toward improving the ESG reporting processes and related internal control environment to ensure ESG data reliability and accuracy.
• Works closely with team, functions, and business units to implement robust, audit-proof reporting processes and internal controls. A key part off this would be making sure all ESG accreditations and certificates are achieved each year such as ISO14001/15001, BREEAM and Net Zero Pathway.
• Work closely with Technical Services Manager to ensure PPM spend is aligned to Net Zero Pathway.
• Influences stakeholders across various levels of the organisation as well as in different functions and business units to achieve project goals. Current stakeholders would include: (Dudley Council, TfWM, Sustainability West Midlands, Local MP’s office, Black Country Chamber of Commerce, West Midlands Combined Authority, Canal & Rivers Trust, Friends of Saltwells).
• Identifies and works with appropriate charitable organisations both local and national to support delivery of centres social and community aspirations.
• Manages the nominated centre charity and organises the yearly fund-raising activities with the chosen charity.
• Manages all charity and non-for-profit enquiries within the centre.
• Work closely with local schools and colleges to provide opportunities for partnerships- Saltwells visits, school talks, school visits.
• Promotes community integration, health and wellbeing to Savills Site team and site users.
• Promotes local social value initiates to support and build local relationships with local organisations that the centre can engage with.
• Ensures Standard Operation Procedures and other documentation supporting ESG reporting activities are in place, follow best practice and properly maintained by the centre compliance team.
• Provides foresight and advises on necessary actions regarding new ESG reporting and disclosure trends and requirements that may impact the company and its position in the industry.
• Leads and/or support implementation of projects aimed at improving ESG initiatives at the centre.
• Builds relations with key internal stakeholders to progress the ESG reporting and disclosure agenda within the company.
• Collaborates, supports, and shares knowledge with team members to ensure ESG team priorities are achieved and fed down to the wider centre team.
• Chairs the centre staff sustainability committee.
• Monitor performance and compliance in line with KPIs.
• Develop innovation and best practice standards across all operational aspects of service delivery.
• Ensure the effective and efficient use of resources and efforts to achieve maximum impact within role.
• Manage the delivery of all sub-contracted and bought in services.
• Contribute to Centre management meetings and reports to provide feedback on agreed objectives, actions from previous meetings, and the plan for the next period.
• Encourage and develop a passion for excellence in delivering customer service across the whole Centre team. To include all encounters of face to face, in written word or through social media channels.

Behavior and Culture:

• You have a positive Can-do attitude with a one team approach. Putting people at the heart of what you do.