EUC Field Operations Engineer (Headquarters, Chelmsford)

Location of Role: Chelmsford
Advert Closing Date: 25/04/2024
Starting Salary: £28,290.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
An opportunity to join our customer focused technical IT Field Operations team. Working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining wide exposure to the latest laptop and desktop hardware and software, supporting Police Officer, Staff and Volunteers across Kent.
The IT Field Operations team provide IT support for Windows based workstations, laptops and their peripherals alongside bespoke Policing hardware and software. Providing mobile IT support across the County.
The current vacancy is to support all Essex Police sites across the county. As a Field Operations Engineer, day to day duties will involve a significant amount of driving, attending Police Stations and other sites across the county to provide on-site, face to face IT support to Police Officers and Staff. Ensuring they have the necessary IT equipment to enable them to perform their duties. Therefore, a full valid UK driving licence is required for the role. The role also entails, providing support at our office drop-in repair centre, located at Essex Force HQ in Chelmsford Essex, as well as well IT equipment moves and changes around the County, which involves manual handling of IT and Audo Visual equipment.
Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease, and to be able to work through their technical requirements, installations and repairs.
We are looking for an adaptable, self-motivated, and enthusiastic person to join this hard-working Field Operations team. Ideally you will have worked within an IT operations environment previously, preferably within a similar support role (however if this doesn't quite fit: tell us about any alternative experience or academic learning in the IT field that you have). The ability to support Microsoft products, in particular Windows 10 is key. Your aptitude to learn appropriate technical skills quickly is extremely important, as well as the ability to work alone (remotely) as well as part of a team.
Please evidence the following in your application:

• Strong communication skills especially in relation to Customer Service and your attention to detail and taking responsibility and accountability
• A working knowledge of Windows 10 Operating System
• Hardware and Software Diagnostic skills
• A Valid UK driving licence

Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:

• Laptop, workstation and printer / MFD hardware diagnostic skills
• Knowledge of Microsoft Active Directory
• Knowledge / awareness of Microsoft Office 365 applications
• Basic Networking knowledge and diagnostic skills

The role is a remote field operation engineer role, with some office-based work. With office based at Chelmsford Essex.
Standard Office hours are 08:00 - 16:00 Monday to Friday, however there may be occasions where you are asked to work outside of these cores hour to meet operation requirements so some flexibility would be expected.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £32,802.00.
For the Essex full job description please click here.
For the Kent full job description please click here.
Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.
Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.