Executive Officer

Executive Officer

An opportunity has arisen for an experienced Executive Officer to join one of the leading Unions for the Educational Sector based in Belfast.

This is a Full-Time, contract 12 months – with an immediate start.

Hours of work: 35 hours per week (may require some work outside of normal working hours)

With a salary of £30,721 - £31, 352 per annum (dependent on experience)

Essential Criteria:

• An understanding of the company objectives and a strong knowledge of the broader education and trade union sectors within which the Organisation operates.
• Expertise in and knowledge of a broad range of issues relevant to primary and post primary teachers.
• Knowledge on Databases/CRMS.
• IT proficient with the use of Microsoft Office packages.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Ability to work as part of a team as well as on your own initiative.
• Ability to manage and prioritise a busy workload.
• Experience of dealing with sensitive, confidential and personal data.

Main Duties and Responsibilities:

• Managing the integrity and accuracy of the database on a daily basis
• Processing of online and paper applications and follow-up of incomplete / incorrect applications
• Liaising with Departments re membership subscriptions
• Uploading the monthly deduction
• Generating monthly list of new payers
• Providing details to the Department of membership payment cancellations
• Reconciling monthly files from of payments received
• Following up on exceptions
• Setting up and managing of all external membership payers via Direct Debit (DD)
• Creating a DD file, within monthly deadlines and submitting for collection of membership payments
• Following up any necessary data updates resulting from processing of direct debit files
• Liaising with members re non-payment of membership direct debits
• Updating BACS payment on the database system
• Updating records of members payment methods
• Managing all Associate and Honorary Memberships
• Group emails to members as part of regular data reviews (e.g. non payers)
• Providing statistics and reports generated from the database
• Monthly reports of overall membership figures
• Monthly reports to include new joiners, readmissions and resignations
• For mailing purposes, preparing excel sheets of members who have opted to receive Printout magazines and diaries to the Communications team when requested
• Preparing and maintain regular reports on membership
• Providing statistics on various membership categories or types as requested
• Running monthly and quarterly branch and district allocations
• Providing reports to external auditors on a yearly basis
• Providing support to members and database users
• Testing the database prior to and after updates and any other modifications to the functionality of the database
• Raising and working on issues arising within the database through a ticketing system connected to our Database provider and Head Office database team
• Participating in regular calls and emails with the CRM Project Team about ongoing CRM change requests and issues
• Dealing with queries by phone or by email from members and other stakeholders at all levels
• Contacting and dealing with Officials in the payroll section, and with other agencies where necessary
• Login support for members accessing the website
• Admin support e.g., general correspondence, redundancy letters, filing, photocopying, arranging appointments