Address
Form of work
SalaryExecutive Officer
An opportunity has arisen for an experienced Executive Officer to join one of the leading Unions for the Educational Sector based in Belfast.
This is a Full-Time, contract 12 months – with an immediate start.
Hours of work: 35 hours per week (may require some work outside of normal working hours)
With a salary of £30,721 - £31, 352 per annum (dependent on experience)
Essential Criteria:
- An understanding of the company objectives and a strong knowledge of the broader education and trade union sectors within which the Organisation operates.
- Expertise in and knowledge of a broad range of issues relevant to primary and post primary teachers.
- Knowledge on Databases/CRMS.
- IT proficient with the use of Microsoft Office packages.
- Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
- Ability to work as part of a team as well as on your own initiative.
- Ability to manage and prioritise a busy workload.
- Experience of dealing with sensitive, confidential and personal data.
Main Duties and Responsibilities:
- Managing the integrity and accuracy of the database on a daily basis
- Processing of online and paper applications and follow-up of incomplete / incorrect applications
- Liaising with Departments re membership subscriptions
- Uploading the monthly deduction
- Generating monthly list of new payers
- Providing details to the Department of membership payment cancellations
- Reconciling monthly files from of payments received
- Following up on exceptions
- Setting up and managing of all external membership payers via Direct Debit (DD)
- Creating a DD file, within monthly deadlines and submitting for collection of membership payments
- Following up any necessary data updates resulting from processing of direct debit files
- Liaising with members re non-payment of membership direct debits
- Updating BACS payment on the database system
- Updating records of members payment methods
- Managing all Associate and Honorary Memberships
- Group emails to members as part of regular data reviews (e.g. non payers)
- Providing statistics and reports generated from the database
- Monthly reports of overall membership figures
- Monthly reports to include new joiners, readmissions and resignations
- For mailing purposes, preparing excel sheets of members who have opted to receive Printout magazines and diaries to the Communications team when requested
- Preparing and maintain regular reports on membership
- Providing statistics on various membership categories or types as requested
- Running monthly and quarterly branch and district allocations
- Providing reports to external auditors on a yearly basis
- Providing support to members and database users
- Testing the database prior to and after updates and any other modifications to the functionality of the database
- Raising and working on issues arising within the database through a ticketing system connected to our Database provider and Head Office database team
- Participating in regular calls and emails with the CRM Project Team about ongoing CRM change requests and issues
- Dealing with queries by phone or by email from members and other stakeholders at all levels
- Contacting and dealing with Officials in the payroll section, and with other agencies where necessary
- Login support for members accessing the website
- Admin support e.g., general correspondence, redundancy letters, filing, photocopying, arranging appointments
