Address
Form of work
Salary£25,000-£28,000pa
Monday-Thursday 9-5:30pm, Friday 9-5pm
Pure are delighted to be supporting with the recruitment of an experienced Customer Service Advisor for a large organisation based in Ipswich town centre.
We’re looking for a Customer Service Centre Team Member to join their thriving Customer Service Centre on a permanent basis. This varied role will be part of their critical front-line team, responsible for handling phone calls and eComms from advisers and customers on our pension products.
Job Role:
You’ll work as part of a tight-knit department to be the primary point of contact for their customers, taking the opportunity to showcase their first-class service and give their customers and advisers a positive experience to share with their friends and colleagues. This role will also give you the opportunity to interact with and build relationships with other departments throughout the business.
Utilising the systems and information available , will be key in this role as they continue to provide an accurate, efficient and right first time service. Together they will ensure you have the training and support to enable you to do your best work.
This is an exciting and varied role with big scope to deliver key value to the organisation through their customers and advisers. Here are some of the activities you’ll get involved with:
- Representing the organisation in a professional manner and handling all phone calls and written correspondence to the highest standard
- Developing good working relationships and rapport with customer, advisers and external third parties
- Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
- Providing great Customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised
- Going the extra mile; being an advocate for the customers and advisers
- Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
- Liaising with our stakeholders and colleagues to support identified training and education opportunities
- Accurately updating the call tagging software to reflect the nature and type of call
- Work efficiently in an organised manner
- Highlighting and sharing process improvement ideas with your colleagues and manager
What you will need:
Customer service will be your passion, enjoying the collaboration with others to deliver best in class service. You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.
Professional with a positive outlook, you’ll take great pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication.
You’ll enjoy working as part of a diverse and supportive team, collaborating with your colleagues to share ideas and knowledge and suggest process improvements.
This organisation has always placed high value in cultural contribution and growing our diversity of thought, over technical capability. But it would great if you had some of the following:
- A strong team player who is approachable, helpful and willing to go the extra mile
- Confidence to use your own initiative and problem-solving skills
- Ability to prioritise and remain agile with conflicting work demands
- Experience within a Customer service role
- Excellent telephone manner and communication skills
- The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
- A willingness to try new things and embrace change
- A positive but professional attitude
