Address
Form of work
SalaryAre you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you! We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.
Position: Face-to-Face Customer Service Advisor
Location: Niddrie, Edinburgh
Start Date: ASAP
Hourly Rate: £12.81
Positions Available: Full time 36 hours & Part Time 28 Hours per week
36 hours per week - Monday - Friday 08:30 - 16:15, Friday 08:30 - 16:00
28 hours per week - Monday, Tuesday & Thursday 08:45 - 16:15, Friday 08:30-16:00.
Non working day Wednesday
You will be required to apply for a Basic Disclosure which will cost you £25.
Role Information:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.
Responsibilities:
- Interact with residents face-to-face, addressing their inquiries and providing assistance.
- Take payments, process service requests, and manage customer information accurately.
- Collaborate with team members to ensure effective service delivery.
- Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.
- Stay up-to-date with relevant information and policies to provide accurate assistance.
Requirements:
- Excellent interpersonal and communication skills.
- Previous Customer Service experience preferred.
- Ability to handle challenging situations with patience and empathy.
- Strong organisational and multitasking abilities.
If you are a customer focused individual please apply with your most up-to-date CV.
